Supplier of items is company: Promozione CITIZEN -20% - Via Caffarini, 2/4/6 - 53100 - Siena (SI) -  - Fiscal Code  - Tax Number 00818380529.

Promozione CITIZEN -20% fully guarantee the quality of their service. It is possible, however, to return items: Promozione CITIZEN -20% will supply the necessary assistance to explain how to return an item. The people at the Customer Service are happy to provide you with information (Customer Service "Promozione CITIZEN -20%" )

Right of refusal
Objects purchased from Promozione CITIZEN -20% are subject to the norms foreseen by D.L. 22 maggio 1999 n. 185: the consumer may exercize the right of refusal within 10 (ten) days of the receiving the product.

Way of exercizing the right of refusal.
The consumer who intends to exercize the right of refusal must send within 10 (ten) days of receiving the item a registered letter with notice of reception, containing: a manifestation of the wish to take advantage of the benefits conceded by the law, a description of the item, the progressive number of the order made at the moment of purchase or ordering, and data relative to one's bank account (name of bank, local bank agency, number of account, ABI, CAB, etc.) to the following address:

Promozione CITIZEN -20%
Direzione Amministritiva
Via Caffarini, 2/4/6
53100 - Siena (SI) - 

As an alternative, the consumer can send:
a) a telegram, within 10 (ten) days of receiving the item, to the above address,
b) a fax to the same within 10 (ten) days of receiving the item to 057752652 indicating the same details as in the registered letter mentioned above. In both cases, a) and b), the communication must be confirmed within 48 hours of sending the telegram or fax by means of a registered letter with notice of reception, sent to the above address.

To obtain a reimbursement, within the same term of 10 (ten) days from the date of receiving the merchandise the consumer must, in addition, send back by post the item for which he wishes to exercize the right of refusal.

The item must be sent together with the bill of delivery and/or the bill of accompanyment attached to the item at the moment of delivery.

Reimbursement
Within 30 (thirty) days of receiving the communication, in which the consumer manifests the wish to exercize the right of refusal, Promozione CITIZEN -20% will make reimbursement through a bank transferral. The above reimbursement refers exclusivcely to the price of the item as shown in the order form and in the bill of delivery: in any case the expenses for sending and delivery of the product are not an object of reimbursement and will remain the responsibility of the consumer. A necessary condition for the exercize of the right of refusal is the substantial integrity of the item and its wrapping.

Return to Menu Informations